View summary and detail information for all payments made through a Utility Billing IVR A generic name for a Tele-Works product with real-time integration into a utility billing system. The product allows users to inquire about the status of their utility billing account; and make payments on their account at any time of day, any day of the week. application; and manage Utility Billing IVR application settings User specified data designed to change the behavior of a software product. including custom greetings.